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SandBox Support Plans

Who’s got your back at 4am ? We do. We’re your team.

Proactive support by helpful humans around the clock

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Proactive Support 24/7

Say Digital delivers a full support service. Upgrade your account support service anytime.

PRICING
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Email us or chat with an agent

If your problem is unique then our 24/7 support teams are at hand. Our trained staff is online 24/7 ready to assist you in a chat session or by answering your ticket.

CONTACT US

We do the IT stuff so you can focus on your business.

24/7/365 – teams dedicated to your infrastructure and mission-critical sites and apps.

Around the clock, our staffed focusing on your network, software and servers.

You can upgrade your account Basic support as follow

Business Support
86 €/month per account

SLA 2h response time
Enjoy technical onboarding experience by one of our experts
Perfect for growing company with at least 5-25K$ in sales a month

UPGRADE
Enterprise Support
126 €/month per account

SLA 40min response time
Enjoy a dedicated account manager as a full part of your crew
Perfect for established company with at least 30-60K$ in sales a month

UPGRADE

SandBox Support Plans

Upgrade your account support plan to fit your business needs

no commitment, no hidden cost, cancel anytime

Essential Support
Business Support
Enterprise Support
Community & Knowledge Base
unlimited
unlimited
unlimited
Email Support
Server Support
OS & Software Support
Software relating issue and questions
Staff Training
Ticket Response Time*
12h
2h
40mn
Dedicated Account Manager
Technical Onboarding
Dedicated Engineering & Success Team
Screen Sharing & Video Call Support
Post outage email report
on request
on request
on request
Billing issue
business hours - 5 days a week - 7 hours a day
business hours - 5 days a week - 7 hours a day
business hours - 5 days a week - 7 hours a day
Monthly Price
0€ - basic support is free
86€/month per account
126€/month per account

* SLA guaranteed maximum response time

SandBox Cloud Plan

All Plans come with a free domain + SSL* (Comodo Positive).
Avoid the stress of renewal your domain and SSL with different providers and tech support. We got you covered with our free plans.

Frequently Asked Questions

Who takes care of registering my domain name ?

Say Digital takes care of registering your domain name with ICAAN. You or your company will be listed as the owner of the domain.

Where is the data stored ?

Say Digital only works with the best! We have partnered up with industry leaders to ensure you are online 24/7. Built on Amazon’s rock-solid foundation, SAY Digital products are ready to scale with data centers around the world to keep your data and your code running with exceptional customer service !

Who does Say Digital work with ?

We love working with all types of companies, from startups and small businesses to large companies looking to scale their companies and bring new ideas to life..

Which kind of tech support do I get ?

Tech problems don't just happen 9-5! Our helpful crew of developers are available to you 24/7 to help with any issues, updates and questions. Best part is, it doesn't cost you any additional money. It’s included as a standard feature.

What fees can I expect up front for registration ?

As little as $0.00. You only pay for your own infrastructure and the space on our secured cloud server that hosts the site, app or your project. SAY Digital can also provide you with fully managed IT service.

Which types of projects can I hire Say Digital for ?

The current Say Digital client portfolio includes, websites, Content Management Systems (CMS) , branding & design (UX/UI) , web and mobile based applications, and Customer Relationship Management tools (CRM). Our on-demand team ensures that your code and data are always backed up on our cloud platform.

Who owns the code of my project ?

Well ,it's you or your company. We create and manage the code and data for you. The domain, code and data belong to you. Once the project is completed our awesome staff of coders are there 24/7 to help with any issues, updates and questions.

How much is will it cost me?

This really depends on your needs and idea. Create a Say Digital account at www.sandbox.say-digital.io/register and speak to one of our team members to you figure out what you need.

We can't wait to see what you'll build with us.