Since democratization of natural language processing, ChatBots are becoming more and more omnipresent and performing. Bots are taking advantage of the development of instant messaging (IM) platforms to conduct conversations and supply realtime smart responses to your users.
Since democratization of natural language processing, ChatBots are becoming more and more omnipresent and performing. Bots are taking advantage of the development of instant messaging (IM) platforms to conduct conversations and supply realtime smart responses to your users.
The e-commerce chatbots applications are almost endless. Automate sales directly in chat or help your customers engage better with your products
Save money, reduce support queue and get your customers accurate instant answers based on their queries day and night
When it comes to book or schedule appointments, Chatbots can be time savers while offering great user experience that will be remembered
Customers expect frictionless multi channels & cross platforms brand experiences.
Whether on social medias, your site or app, your customers expect a unified brand speech at any time.
70% of smartphone owners don’t often download new apps. Since users have their habits with major apps such as FaceBook Messenger (1,3 milliard), WhatsApp (1,3 Milliard), Skype (300 millions), Telegram (200 millions), they rarely download new ones.
IMs are the most engaging channels with average 80% open rates and 5 to 10 times higher click rates compared to classic email marketing. Broadcast updates, special offers, curated content using ChatBots and make it in the most natural and human way.
Gradually, chatbot users are using them more and more as virtual companions on a daily basis. It's like having your own personal assistant, always available on a private dedicated channel, to help you find answers, planning your day or booking a cab. And all this in your native tongue. Whether they're on the go, at the office or home, chatbots engage customers across devices, providing a seamless experience.
Conversational Interface attempt to make the human-machine interaction more efficient and natural. Human natural interface is language and conversation. The closer we'll get to it, the more comfortable & natural will be human-machine interaction. Speech-to-text generalization, was a good start, but now with voice-controlled devices like Google Home or Amazon Echo, chatbots & voice apps are becoming a must-have for every company looking to improve customer experience.
Start understanding what your users are waiting for. By saving their time, you will increase customers retention rate. Grow your audience, nurtured leads, reach them where they are, educate them to your products, engaged them with automated targeted messages and call to actions.