SandBox Support Plans
Who’s got your back at 4am ? We do. We’re your team.
Proactive support by helpful humans around the clock
Search our community knowledge
In a rush ? Why not try our knowledge base where you are likely to find an answer quickly and easily from our community.
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Say Digital delivers a full support service. Upgrade your account support service anytime.
PRICING
We do the IT stuff so you can focus on your business.
24/7/365 – teams dedicated to your infrastructure and mission-critical sites and apps.
Around the clock, our staffed focusing on your network, software and servers.
You can upgrade your account Basic support as follow
Business Support
86 €/month per account
SLA 12h response time
Enjoy technical onboarding experience by one of our experts
Perfect for growing company with at least 5-25K$ in sales a month
UPGRADE
Enterprise Support
126 €/month per account
SLA 6h response time
Enjoy a dedicated account manager as a full part of your crew
Perfect for established company with at least 30-60K$ in sales a month
UPGRADE
SandBox Support Plans
Upgrade your account support plan to fit your business needs
no commitment, no hidden cost, cancel anytime
Essential Support
Business Support
Enterprise Support
Community & Knowledge Base
unlimited
unlimited
unlimited
Software relating issue and questions
Ticket Response Time*
24h
12h
6h
Dedicated Account Manager
Technical Onboarding
Dedicated Engineering & Success Team
Screen Sharing & Video Call Support
Post outage email report
on request
on request
on request
Billing issue
business hours - 5 days a week - 7 hours a day
business hours - 5 days a week - 7 hours a day
business hours - 5 days a week - 7 hours a day
Monthly Price
0€ - basic support is free
86€/month per account
126€/month per account
* SLA guaranteed maximum response time
SandBox Cloud Plan
All Plans come with a free domain + SSL* (Comodo Positive).
Avoid the stress of renewal your domain and SSL with different providers and tech support. We got you covered with our free plans.
Frequently Asked Questions
Who takes care of registering my domain name ?
Say Digital takes care of registering your domain name with ICAAN.
You or your company will be listed as the owner of the
domain.
Where is the data stored ?
Say Digital only works with the best! We have partnered up with
industry leaders to ensure you are online 24/7. Built on Amazon’s rock-solid foundation, SAY Digital products are ready to scale
with data centers around the world to keep your data and your code
running with exceptional customer service !
Who does Say Digital work with ?
We love working with all types of companies, from startups and
small businesses to large companies looking to scale their
companies and bring new ideas to life..
Which kind of tech support do I get ?
Tech problems don't just happen 9-5! Our helpful crew of developers are available to you 24/7 to help with any issues, updates and questions. Best part is, it doesn't cost you any additional money. It’s included as a standard feature.
What fees can I expect up front for
registration ?
As little as $0.00. You only pay for your own infrastructure and the space on our secured cloud server that hosts the site, app or your project.
SAY Digital can also provide you with fully managed IT
service.
Which types of projects can I hire Say Digital for ?
The current Say Digital client portfolio includes, websites,
Content Management Systems (CMS) , branding & design (UX/UI) ,
web and mobile based applications, and Customer Relationship
Management tools (CRM). Our on-demand team ensures that your
code and data are always backed up on our cloud
platform.
Who owns the code of my project ?
Well ,it's you or your company. We create and manage the code and data for you. The domain, code and data belong to you. Once
the project is completed our awesome staff of coders are there 24/7
to help with any issues, updates and questions.
How much is will it cost me?
This really depends on your needs and idea. Create a Say Digital
account at www.sandbox.say-digital.io/register
and speak to one of our team members to you figure out what you
need.
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