{"id":15252,"date":"2026-11-02T23:43:27","date_gmt":"2026-11-02T22:43:27","guid":{"rendered":"https:\/\/say-digital.io\/blog\/?p=15252"},"modified":"2026-11-03T00:41:38","modified_gmt":"2026-11-02T23:41:38","slug":"company-forgets-team-knowledge-handover","status":"publish","type":"post","link":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en","title":{"rendered":"Your company forgets what your people know"},"content":{"rendered":"<style data-say-mobile-preview=\"v2\">@media(max-width:600px){body.single-post #say-ia-video-play{aspect-ratio:auto!important;padding-bottom:8px!important}body.single-post #say-ia-video-play img{height:auto!important;aspect-ratio:16\/9;object-fit:contain!important}body.single-post #say-ia-video-play .say-play-label{position:static!important;transform:none!important;width:max-content;max-width:95%;margin:10px auto 0!important;padding:10px 16px!important;box-sizing:border-box}}<\/style>\n<style>body.postid-15252 h3.entry-title.mkdf-post-title{display:none!important}body.postid-15252 article .mkdf-post-text-main p,body.postid-15252 article .mkdf-post-text-main li{color:#374151!important}body.postid-15252 article .mkdf-post-text-main a{color:#174ea6!important;text-decoration:underline!important}@media(max-width:768px){body.postid-15252 #menu-icon{position:absolute!important}body.postid-15252 #mkdf-back-to-top{display:none!important}}<\/style>\n<h1>Your company forgets what your people know<\/h1>\n<p>A customer calls about an exception agreed last month. Your colleague is away. The quote is in the shared folder, the messages are in their inbox, and nobody knows why the discount was approved. You can find the files, but not the decision.<\/p>\n<p>A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can confirm it. AI can help retrieve and assemble that information. It cannot recover a rationale that nobody recorded.<\/p>\n<p><!-- SAY_PROACTIVE_VIDEO_START --><\/p>\n<p class=\"say-video-caption\"><strong>No time to read? Get the essentials in video. \u2014 Audio in French; on-screen text in French.<\/strong><\/p>\n<style>\nbody.postid-15252 #say-ia-video-preview{margin:32px 0;width:100%;}\nbody.postid-15252 #say-ia-video-play{position:relative;display:block;width:100%;aspect-ratio:16\/9;padding:0;border:0;border-radius:12px;overflow:hidden;background:#f4eeff;cursor:pointer;color:#fff;}\nbody.postid-15252 #say-ia-video-play img{display:block;width:100%;height:100%;object-fit:contain;margin:0;}\nbody.postid-15252 #say-ia-video-play .say-play-label{position:absolute;left:50%;bottom:8%;transform:translateX(-50%);display:flex;align-items:center;justify-content:center;gap:12px;padding:14px 24px;border:2px solid #fff;border-radius:99px;background:#7138ba;color:#fff;font:700 clamp(15px,2vw,20px)\/1.2 sans-serif;white-space:nowrap;box-shadow:0 4px 24px #0008;}\nbody.postid-15252 #say-ia-video-play:focus-visible{outline:4px solid #7138ba;outline-offset:5px;}\nbody.postid-15252 #say-ia-video-dialog{position:fixed;inset:0;box-sizing:border-box;width:100%;height:100%;height:100dvh;max-width:none;max-height:none;margin:0;padding:12px;border:0;background:transparent;color:white;overflow:auto;}\nbody.postid-15252 #say-ia-video-dialog[open]{display:flex;align-items:center;justify-content:center;}\nbody.postid-15252 #say-ia-video-dialog::backdrop{background:rgba(5,10,22,.92);}\nbody.postid-15252 #say-ia-video-dialog .say-video-panel{position:relative;display:flex;flex-direction:column;align-items:center;max-width:100%;max-height:100%;background:#080c16;border-radius:10px;padding:8px;box-sizing:border-box;}\nbody.postid-15252 #say-ia-video-close{align-self:flex-end;flex-shrink:0;min-width:44px;min-height:44px;border:1px solid #ffffff80;border-radius:6px;background:#17243b;color:white;padding:8px 14px;margin:0 0 8px;cursor:pointer;font:600 16px\/1.2 sans-serif;}\nbody.postid-15252 #say-ia-video-player{display:block;width:auto;height:auto;max-width:100%;max-height:calc(100vh - 100px);max-height:calc(100dvh - 100px);aspect-ratio:16\/9;object-fit:contain;background:#000;}\n<\/style>\n<figure id=\"say-ia-video-preview\"><button id=\"say-ia-video-play\" type=\"button\" aria-label=\"Play video : your company forgets what your people know\" aria-haspopup=\"dialog\" aria-controls=\"say-ia-video-dialog\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-poster-en.png\" alt=\"\" width=\"1280\" height=\"720\" loading=\"eager\"><span class=\"say-play-label\"><span aria-hidden=\"true\">\u25b6<\/span> Play video<\/span><\/button><\/figure>\n<p><dialog id=\"say-ia-video-dialog\" aria-label=\"Video: your company forgets what your people know\"><\/p>\n<div class=\"say-video-panel\"><button id=\"say-ia-video-close\" type=\"button\" autofocus aria-label=\"Close video\">Close \u2715<\/button><video id=\"say-ia-video-player\" controls playsinline preload=\"metadata\" width=\"1280\" height=\"720\" aria-label=\"Your company forgets what your people know\"><source src=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-video.mp4\" type=\"video\/mp4\">Your browser does not support video. <a href=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-video.mp4\">Watch video<\/a>.<\/video><\/div>\n<p><\/dialog><br \/>\n<script>\n(function(){var trigger=document.getElementById('say-ia-video-play');var dialog=document.getElementById('say-ia-video-dialog');var player=document.getElementById('say-ia-video-player');var close=document.getElementById('say-ia-video-close');if(!trigger)return;var previousOverflow='';trigger.addEventListener('click',function(){if(typeof dialog.showModal!=='function'){window.location.href=player.querySelector('source').src;return;}previousOverflow=document.body.style.overflow;dialog.showModal();document.body.style.overflow='hidden';close.focus();var playback=player.play();if(playback)playback.catch(function(){});});close.addEventListener('click',function(){dialog.close();});dialog.addEventListener('click',function(event){if(event.target===dialog)dialog.close();});dialog.addEventListener('close',function(){player.pause();player.currentTime=0;document.body.style.overflow=previousOverflow;trigger.focus({preventScroll:true});});})();\n<\/script><br \/>\n<!-- SAY_PROACTIVE_VIDEO_END --><\/p>\n<h2>The gap between a record and its explanation<\/h2>\n<p>A signed quote records an agreement, but not necessarily why it was accepted. Was the discount exceptional, conditional on volume, or offset by a smaller scope? Reusing the price without that explanation can turn a one-off concession into an expensive default.<\/p>\n<p>Start with one recurring decision whose missing context blocks another person: a commercial exception, supplier choice or delivery instruction. Do not begin by collecting every conversation. In this illustrative case, the discount becomes a note linked to the customer and quote, explaining its reason and limits.<\/p>\n<h2>Record a decision without creating another job<\/h2>\n<p>When closing the file, ask its owner what a replacement would need: the decision, its rationale, scope and expiry. Add the supporting record and the responsible person. A few precise sentences are more useful than a full meeting transcript nobody reviews.<\/p>\n<p>An assistant can propose the note from authorised records. The person who knows the case confirms or corrects it, including saying that the reason is unknown. A plausible inference does not become a fact because AI has phrased it neatly.<\/p>\n<figure class=\"say-context-figure\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-infographic-en.png\" width=\"842\" height=\"1000\" alt=\"Hand over the decision \u2014 Record + reason \u2014 Scope + validity \u2014 Owner + evidence\" loading=\"lazy\"><figcaption>Hand over the decision \u2014 method diagram, not a measured outcome.<\/figcaption><\/figure>\n<h2>Retrieval is not permission to reuse<\/h2>\n<p>Search needs to distinguish the standard rule from an exception and expose conflicting references. A new price list may supersede the old one without cancelling a signed commitment. A useful answer explains which reference applies now rather than returning the first similar passage.<\/p>\n<p>Keep the original access restrictions. A handover note must not expose margins or personal information to the whole company. Access controls belong in the document service and application; a cautionary sentence in a prompt is not a substitute.<\/p>\n<h2>The test: hand over an actual case<\/h2>\n<p>Choose a closed case and ask an authorised colleague who did not handle it to prepare the next reply. Can they find the decision, check its evidence and identify what remains unknown without calling the original owner? Compare search time and necessary corrections, not just summary quality.<\/p>\n<p>When they get something wrong, identify the cause: a missing note, wrong customer relationship, outdated reference or misunderstood rule. Fix that cause before adding more documents. A larger memory will not supply missing accountability.<\/p>\n<p>SAY Digital can scope that first handover: one decision type, authorised sources, a note format and a test with your team. That establishes whether you need better filing, connected business memory or a focused AI assistant.<\/p>\n<p><a href=\"https:\/\/say-digital.io\/en\/\">SAY Go Big Online \u2014 discuss your first use case<\/a><\/p>\n<h2>Continue exploring this case<\/h2>\n<ul>\n<li><a href=\"https:\/\/say-digital.io\/blog\/chatbot-keep-business-context-three-pillars\/?lang=en\">Stop renting your chatbot\u2019s memory: keep your business context<\/a><\/li>\n<li><a href=\"https:\/\/say-digital.io\/blog\/business-automation-safe-retries-no-duplicates\/?lang=en\">Business automation: recover from an error without creating duplicates<\/a><\/li>\n<\/ul>\n<h2>References and limitations<\/h2>\n<ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/search\/retrieval-augmented-generation-overview\">Microsoft \u2014 Retrieval-augmented generation<\/a><\/li>\n<li><a href=\"https:\/\/airc.nist.gov\/airmf-resources\/airmf\/\">NIST \u2014 AI Risk Management Framework<\/a><\/li>\n<\/ul>\n<p>These references explain mechanisms and risks. The situations are illustrative; no quantified client benefit is claimed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can confirm it. AI can help retrieve and assemble that information. It cannot recover a rationale that nobody recorded.<\/p>\n","protected":false},"author":2,"featured_media":15378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[176],"tags":[],"class_list":["post-15252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ia-at-work-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your company forgets what your people know | IA at Work<\/title>\n<meta name=\"description\" content=\"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your company forgets what your people know | IA at Work\" \/>\n<meta property=\"og:description\" content=\"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en\" \/>\n<meta property=\"og:site_name\" content=\"Say Digital I\/O\" \/>\n<meta property=\"article:published_time\" content=\"2026-11-02T22:43:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-02T23:41:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"842\" \/>\n\t<meta property=\"og:image:height\" content=\"595\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Lia Amplify\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lia Amplify\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\"},\"author\":{\"name\":\"Lia Amplify\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/#\\\/schema\\\/person\\\/8ee0600139c147afbd1fa3ced079c557\"},\"headline\":\"Your company forgets what your people know\",\"datePublished\":\"2026-11-02T22:43:27+00:00\",\"dateModified\":\"2026-11-02T23:41:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\"},\"wordCount\":591,\"image\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/ia-at-work-01-cover-en-violet-rotation-v2.png\",\"articleSection\":[\"IA at Work\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\",\"url\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\",\"name\":\"Your company forgets what your people know | IA at Work\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/ia-at-work-01-cover-en-violet-rotation-v2.png\",\"datePublished\":\"2026-11-02T22:43:27+00:00\",\"dateModified\":\"2026-11-02T23:41:38+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/#\\\/schema\\\/person\\\/8ee0600139c147afbd1fa3ced079c557\"},\"description\":\"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#primaryimage\",\"url\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/ia-at-work-01-cover-en-violet-rotation-v2.png\",\"contentUrl\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/ia-at-work-01-cover-en-violet-rotation-v2.png\",\"width\":842,\"height\":595,\"caption\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/company-forgets-team-knowledge-handover\\\/?lang=en#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Your company forgets what your people know\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/\",\"name\":\"Say Digital I\\\/O\",\"description\":\"Un site utilisant WordPress\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/say-digital.io\\\/blog\\\/#\\\/schema\\\/person\\\/8ee0600139c147afbd1fa3ced079c557\",\"name\":\"Lia Amplify\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g\",\"caption\":\"Lia Amplify\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Your company forgets what your people know | IA at Work","description":"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/","og_locale":"fr_FR","og_type":"article","og_title":"Your company forgets what your people know | IA at Work","og_description":"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.","og_url":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en","og_site_name":"Say Digital I\/O","article_published_time":"2026-11-02T22:43:27+00:00","article_modified_time":"2026-11-02T23:41:38+00:00","og_image":[{"width":842,"height":595,"url":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","type":"image\/png"}],"author":"Lia Amplify","twitter_card":"summary_large_image","twitter_image":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","twitter_misc":{"\u00c9crit par":"Lia Amplify","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#article","isPartOf":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en"},"author":{"name":"Lia Amplify","@id":"https:\/\/say-digital.io\/blog\/#\/schema\/person\/8ee0600139c147afbd1fa3ced079c557"},"headline":"Your company forgets what your people know","datePublished":"2026-11-02T22:43:27+00:00","dateModified":"2026-11-02T23:41:38+00:00","mainEntityOfPage":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en"},"wordCount":591,"image":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#primaryimage"},"thumbnailUrl":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","articleSection":["IA at Work"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en","url":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en","name":"Your company forgets what your people know | IA at Work","isPartOf":{"@id":"https:\/\/say-digital.io\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#primaryimage"},"image":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#primaryimage"},"thumbnailUrl":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","datePublished":"2026-11-02T22:43:27+00:00","dateModified":"2026-11-02T23:41:38+00:00","author":{"@id":"https:\/\/say-digital.io\/blog\/#\/schema\/person\/8ee0600139c147afbd1fa3ced079c557"},"description":"A company can keep every document and still lose the knowledge needed to act. A useful handover preserves the rule, its context and someone who can.","breadcrumb":{"@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#primaryimage","url":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","contentUrl":"https:\/\/say-digital.io\/blog\/wp-content\/uploads\/2026\/11\/ia-at-work-01-cover-en-violet-rotation-v2.png","width":842,"height":595,"caption":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en"},{"@type":"BreadcrumbList","@id":"https:\/\/say-digital.io\/blog\/company-forgets-team-knowledge-handover\/?lang=en#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/say-digital.io\/blog\/"},{"@type":"ListItem","position":2,"name":"Your company forgets what your people know"}]},{"@type":"WebSite","@id":"https:\/\/say-digital.io\/blog\/#website","url":"https:\/\/say-digital.io\/blog\/","name":"Say Digital I\/O","description":"Un site utilisant WordPress","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/say-digital.io\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/say-digital.io\/blog\/#\/schema\/person\/8ee0600139c147afbd1fa3ced079c557","name":"Lia Amplify","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8817b2616d710fbc77dbbba6c455eebcdd7c8e299ff0dc15b9164e00ab16be69?s=96&d=mm&r=g","caption":"Lia Amplify"}}]}},"_links":{"self":[{"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/posts\/15252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15252"}],"version-history":[{"count":3,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/posts\/15252\/revisions"}],"predecessor-version":[{"id":15395,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/posts\/15252\/revisions\/15395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=\/wp\/v2\/media\/15378"}],"wp:attachment":[{"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/say-digital.io\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}